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Frequently asked questions

Short answers about getting started, plans, security, and support.

Detailed formats and limits are documented in the app and on Integrations.

What do I do first in the app?

Start with Integrations or uploads, add Item info if SKUs need attributes, then Forecast, Delivery, and Reporting. For a map before you sign in, see Features and Integrations; the documentation hub links trust and pricing. Step-by-step guides live in-app under Docs (sidebar).

Is it really free?

Yes. Varox includes a generous Free plan so you can run real forecasting and delivery workflows without a credit card. Plan positioning is on Plans; subscription limits and billing detail are in the app under Subscription & Limits.

What is the difference between Free and Pro?

Free: Forecast, Delivery, and Reporting on spreadsheet uploads; advanced settings in view-only preview.

Pro: SQL, API, Sheets (and similar) connectors; editable settings; larger uploads; prioritised jobs. Confirm entitlements in the app before you upgrade.

Is my data secure?

Varox is built for tenant isolation, encrypted transport, and secure authentication — see Security. Privacy and terms are linked from the app and site footers.

What should I upload?

Sales history and structures the app expects for your flow (formats and caps are in-app and on Integrations). Forecasts and plans are indicative — review before purchasing or production decisions.

Is Varox an educational or experimental tool?

Varox is production-grade software with sensible safeguards. Outputs still depend on your data and assumptions — validate for your operations like any planning system. Technical limits are described in-app.

Who do I email?

[email protected] for billing, product questions, and general routing. For pilots, security reviews, or procurement, use Contact.